This document is created in accordance to NCASS [National Catering Association] Compliance pack and is updated in relation to government guidelines [updated 9 February 2021]. It will describe general practices and procedures to reduce the risks of your staff and customers catching Covid-19 whilst working in or using our catering business.
Please note, this document is in addition to our existing policies, procedures and due diligence system.
The Sticky Fig Catering Company implements measures to reduce the risk of staff and customers becoming infected with the Covid-19 virus. These measures are listed below.
The Sticky Fig Catering Company will display a short version of these controls, our “Customer notice”, in a prominent place so that our customers can see what we are doing and what we would like them to do to help us control Covid-19 infection risks.
Hygiene & food premises:
Our staff have been trained to pay extra attention to keeping our premises clean and hygienic. In addition to cleaning and sanitising food contact areas, equipment and utensils, we pay special attention to areas likely to be touched by staff and customers e.g. collection points. These hand contact areas are frequently sanitised and we have updated our cleaning schedules to make sure that we use the right chemicals properly to kill both bacteria and viruses.
Personal Hygiene: In order to reduce the risk of Covid-19 infection and to maintain good standards of food hygiene, our staff, including those doing deliveries, have been trained to wash their hands regularly and thoroughly, in line with Government guidance. A Notice that reminds staff about how to wash their hands thoroughly is posted near hand wash basins and in staff toilet areas. Our staff avoid touching the face, mouth, eyes and nose to reduce the risk of infection transfer. If they accidentally touch any of these areas, they will immediately wash their hands thoroughly. We make sure that our staff have clean uniforms. Reusable uniforms will be washed at a minimum of 60oC unless this is not suitable for the material. In such cases we will use a suitable laundry sanitiser in the process.
Illness reporting and controls:
Our staff have been made aware of the symptoms of Covid-19 infection and the need to report details to their employer if they or a member of their household have symptoms. If they have a new continuous cough or a high temperature or these symptoms are present in a member of their household, they will not be allowed to come to work. We have a system in place to allow staff members to report symptoms of illness, or illness in their household, without attending work. If any staff show such symptoms at work, they will immediately be sent home and the premises will be temporarily closed for thorough cleaning, in line with Public Health guidance. In addition, we will seek advice from our Local Authority or NCASS on the need to quarantine any other staff members who may have been in close contact with an infected staff member at work. Staff with symptoms of Covid-19 infection will not be allowed back to work for a minimum of 7 days and where there is a member of their household showing symptoms they will not be allowed back to work for a minimum of 14 days.
Social Distancing:
Our Staff
Unless our staff are members of the same household, we will have rearranged our ways of working to keep them physically separated i.e. 2 metres apart. This applies to work on our premises and to travel to and from work.
Payments
In order to limit the risk of Covid-19 infection we ask our customers to pay for their food by contactless means e.g. by card or other digital payment system. Where keypads are used for payment, they will be thoroughly sanitised between customers. If cash handling is necessary, our staff have been trained to thoroughly wash their hands between transactions.
Collection. - where possible we give customers an allotted collection time have a queuing system and ask customers to maintain a separation distance of 2 metres from each other. We have arrangements in place to assist customers to do this. We ask all our customers to avoid direct contact with our staff. Food and drink orders will be put in bags when ready and placed at a Collection point, which will be frequently cleaned and sanitised. Customers will be called up to collect their food when it is ready. We ask that no food or drink is consumed on the premises of any of our street food pop-ups. All food must be taken away.
Delivery - our delivery drivers have been trained to maintain high standards of hygiene e.g. thorough hand-washing before and after delivery and to maintain physical separation from others during delivery (social distancing). They wear appropriate PPE when conducting their work: gloves if they have to pass food to customers. Our drivers will ideally place an order outside a customer’s door, alert the customer and step back to maintain physical separation. We ask our customers to maintain a separation distance of 2 metres from delivery staff.
Assessing risk
These measures are set out in our Risk Assessment. This risk assessment will be assessed for each event individually and will be signed by Tom Court, director of The Sticky Fig Catering Company.
In summary
There will always be a Responsible person in the premises during working hours to ensure that the necessary Covid-19 control measures, as well as food safety controls, are implemented.
Staff are regularly reminded of the controls and the importance of following them.
All new staff are trained in the controls before starting work.
Any changes to the controls, identified by NCASS or my Local Authority are implemented.
All staff are trained to at least level 2 Food Hygiene and in the measures outlined in this document.
All persons working on the unit will receive additional training in the safe washing of hands and additional
sanitising measures.
A copy of the revised NCASS Covid-19 customer statement has been placed in a prominent position for all
customers to see. Alongside any additional social distancing guidance.
A Hand Wash and/or Hand Sanitising poster is clearly visible and is close proximity to the wash hand basin
